My Small-Precious Business

The Journey.

As a Business Administration student, I felt the need to seize every available opportunity. Especially because I didn't want to constantly rely on my parents for financial support. So, I started selling premium apps in January 2023, despite knowing it was a competitive field.

Initially, I offered free trials. I provided free access to the app for a day, and in return, customers were asked to confirm if the app was usable as proof that my business was trustworthy. In the first week, I managed to get over 80 orders.

Running a business of course has its challenges. I had to deal with different types of customers and had some issues with suppliers. But from that experiences, I made improvements, such as collaborating with reliable suppliers and providing clear communication to customers.

As a result, many customers who kept ordering from me, even without active promotion. One of my biggest achievements was using Twitter's verified features to boost my promotions, which once led to 50 orders in a single day.

This experience taught me that product quality and good customer relationships are crucial in business. I'll use these lessons to improve my current business and upcoming projects.

Let's take a look to my precious-small business!

I focus selling on Twitter for its direct communication and real-time interactions. I offer 11 premium apps, mainly Video-on-Demand (VOD), with 6 payment methods, including e-wallets, bank transfers, and QR codes.

I facilitate for making purchases through WhatsApp via a bio link. I also provide a link to view testimonials for trust-building.

Before doing transaction, I always request for permission to provide app details and reminders to customers, aiming to prevent misunderstandings, especially among first-time premium app buyers. Once the customers agree, I will send the payment details.

Providing estimated processing times is essential, as it helps customers understand the waiting period and allows me as the seller to proceed the orders without any rush.

I often receive questions from customers like, 'Is it okay to ask for help if needed?' To address this, I've included a closing statement in my transactions with three main points:

1. Expressing gratitude

2. Assuring customers they can always ask for assistance if they face any challenges

3. Encouraging repeat purchases

This approach helps build strong customer relationships and ensures a comfortable transaction experience.

That's it. That's how I run my precious-small business.