Mitch Watts

Mitch Watts

Product design and research in Pittsburgh, PA

About

👋🏻 Hello, I’m Mitch Watts.
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I create digital experiences, conduct user research, and help craft design systems. I’m currently making digital tools for professional painters at PPG Industries.

Work Experience

2021 — Now
Pittsburgh, PA

I conduct interviews and user testing to capture and synthesize data, revealing key insights about our customers' experiences. I use that knowledge to design interfaces and influence processes–often by collaborating with developers and key stakeholders–to implement our ideas in the real world. I also support our design systems team by submitting and enhancing new components.

  • Helped optimize a business process from 15 days to 5 minutes
  • Designed PPG’s first “create an account online” experience
  • Collaborated with a Researcher and PO to create the first service blueprint for “cash” customers
  • Collaborated with a UX designer to design PPG’s first eCommerce platform
  • Designed PPG’s first user-facing tool for importing customer accounts across databases
2013 — 2021
Pittsburgh, PA

I provided creative campaigns, branding, advertising, and marketing to clients spanning a myriad of industries including healthcare, retail, power systems, professional and collegiate sports, and more.

  • Provided concept development for marketing campaigns
  • Art directed and designed creative campaigns for Fortune 500 companies
  • Pitched creative work to clients through in-person presentations
2020 — 2020
Pittsburgh, PA

I led a team consisting of designers, developers, and one researcher to design involveMINT's progressive web application (PWA).

  • Facilitated user story mapping workshops
  • Aided in developing a product roadmap
  • Created wireframes for early concepts
  • Created high-fidelity mockups and prototypes
  • Observed and took notes during user testing
2012 — 2013
Graphic Designer at iCarnegie
Pittsburgh, PA

A startup of Carnegie Mellon University (CMU) where I collaborated with various professionals, university staff, and technical personnel to help develop course programs and teaching methods for university curriculum. This curriculum was then pitched to nation-states as near turn-key education solutions when establishing new universities.

  • Provided web and print design for marketing and course material
  • Visualized data provided to us by in-house experts

Certifications