Miriam F
UI/UX Designer in Austin, TX
About
As a Senior UI/UX Designer with over six years of experience, I specialize in crafting enterprise-level solutions, particularly in the CCaaS and IPaaS sectors. My work spans close collaboration with product managers, developers, QA teams, and end-users to design comprehensive solutions from the ground up, ensuring seamless functionality across multiple areas.
Projects
Designed from the ground-up, agent interfaces for multi channel communications: soft phone/voice, email, web chat, SMS, dashboard. This product was bought by Avaya in 2022, however still used by companies to this day.
Work Experience
In the dynamic environment of a startup, I was responsible for end-to-end UI/UX design, overseeing everything from concept to creation. My work included designing a comprehensive customer portal for account, user, subscription, and system management, as well as developing a full orchestration designer with an API-first approach. Additionally, I led the design of a complete marketplace portal.
At CTIntegrations, a provider of contact center technology (CCaaS) solutions, I took on multiple roles beyond my primary role as head of UI/UX design. I supported the Quality Assurance and Product Documentation teams, working closely with developers to ensure precise implementation of designs. I also held daily meetings with the Product Team to align on customer requirements and maintain progress on feature deliveries.
CTIntegrations was acquired by Avaya, INC in 2021 and I moved into the UI/UX team where I continued to work on CCaaS designs.
Education
Contact
Volunteering
Feeding local wild animals (birds, opossums, squirrels, armadillo, etc.), cleaning their enclosures, assisting staff.