About
Matt is a skilled front-end web developer with a strong design background and a passion for enhancing user experience. Beyond his professional pursuits, Matt enjoys immersing himself in the world of music and savoring bold cups of coffee.
Projects
Music and coffee recommendation blog that promotes my favorite artists and coffee roasters.
Planter is a CLI for starting projects from a personal library of starters or from an existing repo. Start your next project using Planter.
Side Projects
Music explorations using Ableton Live.
Moving Water is an interactive data visualization illustrating how fast water is flowing using data from real rivers in the U.K.
Work Experience
July 2023 - Present
- Execute development projects that range in complexity using web technologies such as HTML, CSS, and JavaScript (and libraries/tools including Svelte, Sass, Vite, and Node.js)
- Code responsive and optimized web pages and content.
- Produce design deliverables such as sketches, wireframes, user flows, comps, and prototypes, using pen and paper and design applications (such as Figma and Adobe XD).
- Analyze designs for technical limitations and user experience concerns and offer suggestions.
- Conceptualize, execute on, aggregate result data, and distribute result decks for A/B tests run to optimize performance and improve UX on the sites.
- Collaborate successfully with other designers, copywriters, stakeholders, and internal clients.
May 2022 - Jul 2023
- Lead a team of 14 software support agents for a B2B SaSS product used by over 20,000 Self Storage facilities across the globe.
- Handled escalations and feedback calls for enterprise clients while providing an excellent customer experience.
- Built documentation and training material for Belize based tier 1 support team. Also flew to Belize to onboard the first group of support members for this tier 1 initiative.
- Maintained internal documentation for all tiers of support for my product.
- Diagnosed and reported complex bugs, and advocated user feedback to product design and development teams.
- Participated in bug juries and sprint reviews for my supported product.
October 2021 - May 2022
- Received incoming client support calls for a B2B SaSS product that is used by over 20,000 Self Storage facilities across the globe.
- Created, managed, and maintained technical support cases for multiple clients at once, while providing an excellent customer service experience.
- Documented bugs for the review of product and development teams.
November 2020 - October 2021
- Website Design & Development + Deployment
- Website Consultation
- Graphic Design and Branding
- Social Media Management
- HTML Email Template Design and Development
March 2020 - November 2020
- Updated and maintained website code and content as needed.
- Built email marketing templates with HTML/CSS + Gulp.js
- Designed, built, and optimized landing pages.
- Customer Support for product orders as well as software support for proprietary photobook editor software.
May 2019 - March 2020
- Received incoming client support calls for a B2B SaSS product that is used by over 20,000 Self Storage facilities across the globe.
- Created, managed, and maintained technical support cases for multiple clients at once, while providing an excellent customer service experience.
- Documented bugs for the review of product and development teams.