About
I'm a Sydney-based product designer who uses research, purposeful collaboration and iterative design to provide pragmatic solutions to complex problems.
I'm passionate about interaction design, facilitating collaborative workshops and growing product teams through design advocacy and education.
I've had amazing experiences working in not-for-profit, start-up, government, higher education, public safety, and logistics. I hope to use these experiences to deliver meaningful value to the organisations I work with.
Work Experience
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Transformed product practises; introducing user-centric design processes to traditionally engineering-led development.
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Designed core processes for warehousing and facility management systems across desktop, tablet and mobile interfaces.
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Led workshops with product SMEs and technical leads to identify and prioritise key workflows and functions.
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Crafted portfolio design assets to help uplift the design team across all different products (e.g. component libraries, role type documentation, journey maps).
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Collaborated with the design system team to research and ideate on several components.
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Co-led design ops, creating design assets such as the wireframe library to aid designers in their BAU designs.
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Conducted onsite contextual inquiries and facilitated workshops to capture customer behaviours and pain points with their as-is system and BAU processes.
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Designed fundamental capabilities to optimise day-to-day processes in tasking and workflow management.
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Collaborated with key client stakeholders (engineers, product managers, external stakeholders, designers) through design workshops to continually iterate and improve upon proposed solutions.
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Crafted a design strategy to approach the delivery of requirements utilising existing functionality of Mark43 products, guiding roadmap planning, scoping and design capability.
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Advocated for continuous improvement to design ways of working.
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Mentored junior designers through onboarding, research, and providing feedback.
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Established design processes within the product squad; consolidating design files, research and process documentation to provide design ways of working alongside engineers and product managers.
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Collaborated with different product squads to digitise a credential renewal process; conducted moderated interviews, and synthesised research to enhance the design identity verification. Coordinated deliverables in product design and content design with engineers and provided guidance for end-to-end testing.
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Interviewed front-line staff to visually communicate customer journeys, pain points and opportunities through service blueprints. Led workshops to discover further areas of research with customers.
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Improved support of design research practises, surveying designers across the practise and synthesising data to focus on improving onboarding, research processes and the research repository.