Margarita Gorbatskaya
HR Generalist in Warsaw, She/Her
About
Hi, my name is Margarita. Since 2018 I've been working in Human Resources sphere. I was lucky to work deeply with almost all areas of HR span of control.
The most important thing for me is the ability to establish relationships with people based on trust, transparency, constructiveness and result orientation. I care about making employees' experience most engaging and meaningful. My goal is to create conditions for working with pleasure.
My main assistant is love for people and life.
Work Experience
2021 — 2022
Remotely
App Fork develops gambling and blockchain products.
75+ Applications developed
1.5M + App downloads in AppStore
- Liaised between management and employees to deliver conflict resolution;
- Reviewed and screened applicant resumes to identify qualified candidates;
- Provided full cycle of HR service to the employers, including on-boarding, 1:1 meetings, support employees’ career growth, etc;
- Regular monitoring of employee satisfaction and involvement;
- Organization of internal activities aimed at corporate culture development;
- Full cycle of recruitment process.
2018 — 2021
Minsk
- The main task was the selection and training of new personnel for the position of Guest Experience Leader, evaluation and control of their work;
- Development of communication technology with Mcdonald's visitors, models of communication with different categories of clients, ways to rehabilitate dissatisfied guests;
- Onboarding process and trainings for new employees ;
- One-to-one meetings;
- Resolve conflict situations;
- Development of motivational programs for employees in restaurants.
- Created content for training on the topics “Care for guests” and “Process return of dissatisfied visitors;
- Coordinated the work of 9 restaurants;
Education
2017 — 2022
Management of International Cultural Relations at Belarusian State University of Culture And Arts
Minsk
Certifications
Contact
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