About
I’m a Product Designer with +7 years of experience who loves to break down the complexities of the digital space into fun and accessible experiences.
Work Experience
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Lead designer for the Property Management System (PMS) within the Operations Squad, with a special focus on the Calendar and Inventory features.
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Designed an internal tool from scratch for the Onboarding team, which reduced customers' onboarding time from 45 days to 15.
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Ideation of an automated customer onboarding process within the former Efficiency Squad, focusing on a Product-Led Growth (PLG) strategy.
- Within the Shopping Experience and Q-commerce team, I worked on different projects improving the conversion rate, AOV (average order value), and cart abandonment rate.
- Collaborating closely with the research team, we conducted extensive investigations into customer behaviors while shopping for groceries in Glovo, spanning multiple countries (see attached article in the writing section).
- Being part of a strong design community at Glovo, I helped maintain the customer app design system.
- Designed from scratch the employee onboarding feature that helped companies accelerate time to productivity, improve employee retention, and boost engagement, therefore leading to reduced turnover among new hires and substantial cost savings.
- Designed the survey experience feature within Factorial's mobile app to ensure access for all users, with a particular focus on engaging blue-collar employees.
- I was part of the B2B team, helping to revamp the headcount planning platform that enabled partners (companies such as Rewe, Kaufland, Zara, etc) to organize shifts and request temporary workers for seasonal peaks.
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As a consultant, I designed products for clients like Coca-Cola, Santander, CaixaBank, Renfe, Acciona, and Hard Rock Hotels.
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Working at Deloitte required quick adaptation to various clients' ways of working and simultaneous engagement with different industries, boosting my ability to thrive in fast-paced environments.
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In my first role as a Junior UX/UI designer, I collaborated closely with a Senior UX Designer who provided guidance, mentorship, and facilitated the beginning of my career journey as a Product Designer.
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Revamping data visualizations and dashboard user experience for their domestic IoT platform.
Writing
This article is based on a product trip conducted in Casablanca, Morocco by the Shopping Experience team I was part of at Glovo- composed of UXRs, UXROps, product designers, data analysts, and product managers.
Volunteering
Mi olivo was created thanks to the Apadrinaunolivo.org and more than 2,000 people who participated in the project focused on bringing back to life 100,000 abandoned 100 years old olive trees in Oliete, Teruel.
Mi Olivo is the first gourmet extra virgin olive oil on the market produced from old olive trees thanks to the process of field recovery. A unique sustainable product with a strong values.
Education
Advanced Vocational Training Module