The Project
Our product team is on a mission to work smarter by embracing the 'Continuous Discovery' framework.
One big thing for us is building strong connections with our clients. It's not just about knowing their names; it's about understanding pain points, needs and what makes them happy.
To make this happen, we've got our Customer Success Manager to organise meetings with our clients and users to make sure we're all on the same page. These meetings aren't just a formality; they're a chance for us to dive deep into discussions.
The process
Retrospective and kudos
At the beginning of each session, we kick things off with a straightforward retrospective. It helps us see what worked well for users, what newly released features brought value and what we can make even better next time.
During these sessions, participants have the chance to give a shout-out to our Gorilla team members. If someone from our team has really made a difference for them, this is the time to say 'Thank you'. It adds a personal touch to our meetings and lets everyone know they're doing a great job.
Features review
During this step, we take a closer look at some key features that we rolled out previous quarter. We're eager to know what our users think and figure out if there is something we can improve.
To build up some excitement among users, we give them a sneak peek into the features that are coming up next. We want our users to feel the anticipation and maybe even a touch of curiosity about what we are currently working on.
Usability testing
These sessions are usually a perfect chance to test solutions before they go to implementation. It is important for us to make sure, that what we are delivering is useful.
