About
Hi, I’m Kulan! I’m a Senior Product Designer based in London, working in consulting. Over the past five years, I’ve worked on a variety of projects across different industries, helping bring ideas to life from concept to launch.
Work Experience
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Operating as a Lead User Experience (UX) Designer, spearheading design improvements to multiple live products and services based on usability heuristics, user research and data analytics.
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Re-designed a live service, boosting satisfaction score by 4.6%, completion rate by 2.8%, and digital uptake by 9.7% within 6 months.
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Led a team in designing, testing, and delivering a high-fidelity prototype for a utility company's internal Customer Relationship Management (CRM) system, leveraging a leading design system. Secured approval from users and senior leadership and successfully handed over the prototype to developers.
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Tools: HTML, CSS, JavaScript, Nunjucks, Figma, FigJam, Mural, and Miro.
- Worked as a consultant for multi-national clients in user-centred design, human factors engineering, and systems engineering projects.
Certifications
Courses: Emerging Patterns in Interface Design, Design Systems and Pattern Libraries, Application Design for Web and Desktop, Visual Design Fundamentals, Mobile User Experience