Looking to build something new and impactful. Seeking new projects and opportunities
About
Hi, I'm Kyle. I'm a multi-disciplined product professional - crafting solutions for startups, in-house software, and clients for over 10 years.
I love to solve problems and would be excited to talk about how I can help solve yours.
Work Experience
Currently building NRC Health's Design System, and AI-supported features in the Healthcare Experience space. Providing UI/UX leadership and individual contribution across our patient, consumer, community, and employee experience suite of products.
KRD - Kyle Richardson Design
- Product Design and Development Consultation and Delivery.
Unified legacy products into a single design system, creating a cohesive UI/UX vision for both new and existing products. Collaborated with leadership and engineering teams to gather requirements and design enhancements for clinical call center applications and data visualizations.
Identified user needs and designed advanced features for clinical call center software and data visualization systems. Envisioned new web and mobile product lines used by hundreds of medical clinics and national chains. Oversaw major product feature modifications targeting patient satisfaction and compliance, leveraging agile methodologies. Orchestrated QA and UAT for new product features, ensuring high-quality releases.
Designed and executed improvements for customer-facing and internal applications. Spearheaded the transition of all UI/UX design work in-house, achieving consistent design standards across all products.
Managed IT operations and systems administration across four branches. Developed a customized web-based customer event system, improving customer engagement and satisfaction.
Certifications
"The PMI-ACP certification formally acknowledges your agile expertise with the industry’s only agnostic, experienced-based, ISO-accredited exam. Validate your ability to drive excellence across approaches, including Scrum, Lean, Kanban, and more—with a truly Agile mindset and a team-centric approach sure to earn recognition from peers, employers, and stakeholders alike.
To obtain the PMI-ACP certification, a project manager must meet certain requirements and pass a 120 multiple-choice question exam."