About
Senior generalist designer with a strong passion for design thinking, strategy, and innovation, focused on turning complex problems into best in class customer experiences for the digital world.
Highly skilled in user research, rapid prototyping, interaction design, user testing. Experienced in design systems, designing for accessibility, front-end development. Collaborated with ING (digital banking), AIA (health and wellness), NTUC (workers rights).
Projects
Revamped the old portal for the National Trade Union Congress of Singapore. Led a creative team behind the redesign.
Facilitated discovery (from stakeholders alignment to data analytics), information architecture revamp, established new brand voice and visual language.
Delivered by a talented team at Aleph Labs.
Applying cross-cultural design to future-proof the healthcare superapp.
Full case study available upon request.
Designed and built a website for BNH Beef, a beef supplier in China.
Smoothly running on WordPress.
Side Projects
A semiregular newsletter that covers accessible and universal design in the digital world and beyond, accessibility audits and redesigns, tools and products. Useful, actionable tips for designers, engineers, and managers.
Paper and Pain is a podcast channel for product designers who want to learn more about the industry in Singapore, Southeast Asia and globally. Hosted by Steve and Kris, two product designers based in Singapore, the podcast covers topics such as design trends, challenges, opportunities, and best practices in the industry. Paper and Pain aims to inspire and empower designers to design better products for the world.
Implementing personalised onboarding to help activate more users through tailored recommendations for an Open Source project.
I built a little web page with phrases that will make every UX designer cry.
Some time ago, I responded to a Twitter thread asking what could hurt a designer, saying I could write a book full of sentences that will trigger every UX practitioner. I did not write a book — instead, I put together a tiny React SPA that places one of many insults against a fancy gradient. I'm a designer, so pardon some bad code.
In order to craft the insults, I went out there and spoke with my fellow designers, and even asked ChatGPT to generate a few prompts (these were not great, unfortunately). The gradients are generated on the go from a random colour that's picked every time you click the button or refresh a page. There are not too many prompts, but a simple Fisher–Yates shuffle makes sure they are picked somewhat randomly and are not repeated until you've seen them all.
What to do when your brain craves junk food?
A groceries list that replaces (some) junk food with healthy analogues. Automatically. In browser.
A simple, affordable app that helps save micro-businesses affected by the pandemic at a low cost.
Designed for developing markets, leverages the power of community and simple technology. Ideated, designed, tested, and built in 5 days.
Speaking
Universal design and accessibility advocacy and contributing to open source projects: from getting started to leveraging this unique experience to advance a design career.
How designers can pioneer accessibility at their organisations, become the voice of the underserved, and stay sane when no one is listening.
Writing
How designers can pioneer accessibility at their organisations, become the voice of the underserved, and stay sane when no one is listening.
Discover the importance of critical reflective practice and challenge some beliefs about reflection and its role in our work and growth. Kristian Mikhel suggests a critical reflective routine for individual contributors and gives some practical recommendations that will make reflection meaningful and actionable.
Work Experience
Designing for the Grab's Merchant App (Marketing experience) and Web Marketing Platform.
As a UX Lead Designer, I was supporting multiple creative teams and helping deliver high-end solutions to clients and prospects.
Clients and projects:
- NTUC - led the redesign of the corporate portal, from discovery to delivery;
- AIA - led the creative discovery and research, localisation in the Thai market;
- IMDA - design thinking and problem refinement workshops;
- ING and Bank of Beijing - mobile banking and service desk design, localisation;
- INSEAD, Temasek - discovery and research, concept design.
In charge of end-to-end delivery and continuous maintenance of the web applications for corporate clients. Designed, built, and deployed websites for Bologna Fiere China, BNH Beef, and others.