About
Joie is currently a Senior Director of Product Design at Realtor.com, with over 16 years of experience in the digital design space. Though she started as a web designer/developer, she spent the majority of her career specializing in interaction & visual design (UX/Product) for mobile apps.
She loves problem solving and is passionate about the role design and tech can have in making people's lives easier. She has worked with a wide range of clients in sports, health, finance, logistics, energy, and travel. Prior to her current role, she led a talented cross-functional UX team at Expedia Group to design apps for vacation rental owners and property managers to better run their business.
She is now focused on building a strong design organization at Realtor.com to create a buying experience that's easier, more accessible and more transparent, as well as supporting the needs of real estate professionals to better assist consumers along the journey.
Outside of supporting her team, she speaks about design and leadership, as well as mentoring new designers and managers in the industry. In her free time, you can find her traveling, hiking and exploring trails, petting puppies at the dog park, or hanging out at coffee shops around Austin.
Work Experience
Directed a high-performing team of 12 product designers, content strategists, and design technologists to build and improve tools for vacation rental owners. Managed 7 direct reports, design resourcing, UX and product strategy and definition, process and team building, hiring and training, partnered with cross-functional stakeholders, roadmap and priority planning.
Led the product design of our Reservation Manager app by crafting a new user-friendly interface for managing bookings and communicating with guests on web, iOS, and Android. New global redesign launched internationally with positive business metrics and significant reduction in customer calls.
Designed the user experience for native mobile and web apps, responsive websites, branded design systems, and print collateral. Led multiple teams of designers and developers through research, the design process, implementation, and testing.
Led talented designers to collaborate with researchers and software engineers to create mobile app tools that increased efficiency and work satisfaction for the workforce of many Fortune 100 clients. Mentored and trained junior designers, participated in project estimations and delegation, sales strategy, department budgeting, community outreach, and intern programs.
Designed user-centered products that combined business objectives, design principles, and continuous user research into compelling and usable experiences for energy, sports, logistics, sales, and financial industry clients. Shipped 14 native mobile apps during my time here.
Speaking
As more online marketplaces are built, we need to design ways to prevent discrimination on these digital platforms. How can we create experiences that encourage unbiased participation and fair transactions? I moderated a diverse panel of designers and behavioral scientists working on this problem across multiple industries.
Participated on a panel that explored the future of the agency-client relationship within the realm of product design, and the unique ways in which two teams can work together to create awesome results.
Responsive design has always meant one thing: websites that stretch and shrink to adapt to different screen sizes. But what if we stopped adapting to different screens, and started adapting to different users and their needs?
HomeAway's Joie Chung (Experience Designer) and Michael Daross (Design Technologist) discuss the role of design technology in modern design organizations.
Volunteering
Education
Awards
Joie is well-known for her ability to empower designers to grow in their careers while delivering impactful work, as well as mentoring managers to be effective, compassionate, and strategic leaders.