John Palacios
Software Designer in Redmond, He/Him
There are only patterns. Patterns on top of patterns, patterns that affect other patterns, patterns hidden by patterns, patterns within patterns...
Work Experience
Product Design Lead: Indeed Hire (Recruitment automation software for high-volume hiring)
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Lead the design and implementation of Indeed Hire Platform (Indeed's internal recruitment automation software for high-volume hiring)
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Worked closely with product leadership and senior recruiting professionals to define user needs, plan design strategies, and launch features
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Drove planning and execution of user research including discovery workshops and user interviews
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Mentored junior, mid-level, and senior designers on UX practices and career trajectory
Product design: Employer Sourcing & Interviewing
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Responsible for the design, creation, and implementation of Indeed Resume Search, which delivered ~20mm Interviews
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Work closely with product leadership to define user needs, plan design strategies, and produce deliverables
Achievements
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Launch team for several job seeker and employer products
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Increased total Profiles created by job seekers by ~2x
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Reduced total Profile creation time to ~5 minutes
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Increased total job applies ~30% without increasing apply time
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Launch team for Indeed Interview, leading to ~20mm interviews
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Facilitated design workshops for Indeed's DEI initiatives
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Led design research (tiger team) for Employer AI Roadmap
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Led North Star designs for our largest clients (FedEx, AmazonDPS, Walmart)
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Helped initiate the content strategy processes and guidelines for UX org
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Drove the company-wide adoption of Figma as the primary design and prototyping tool
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Figma Systems Lead
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Coordinated and handled logistics for multiple team outings
Product Design Lead/Manager: Hulu TV apps (tvOS, Xbox, PlayStation, Roku), Commercial-free, Live TV
Product designer: TV design systems; Samsung Gear VR/Oculus VR app
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Managed internal team that designed the living room and console experiences
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Reviewed and selected local design agency consultations and managed vendor relations to help achieve our goals
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Oversaw design end-to-end deliverables for a future vision of streaming television through lessons learned from today’s linear and live broadcast experiences
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Designed and developed end-to-end user interfaces, wireframes, prototypes for living room user testing and launch deployment
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Introduced team to Framer for prototyping through the development of living room prototype for user testing
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Contributed to the Hulu Design systems and language
Achievements
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Presented Hulu's living room vision to senior leadership and c-level executives, achieving buy-in and support
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Launch team for Hulu No Ads
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Launch team for Hulu Plus Live TV
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Led design workshops for Hulu VR
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Contributed to Hulu's VR vision, working with internal teams and external agency IDEO
Principal Product Designer: Hotelier marketplace; Local experiences
Contributing designer: Package deals; Flights
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Owned significant UX/UI design responsibilities for the Hotelier and LX marketplace, working with the direction from the c-level leadership and UX design manager.
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Designed and developed several end-to-end user interfaces, wireframes, prototypes for user testing
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Introduced team to Invision for prototyping. Led introductions between Invision and Expedia, and later managed UX team account
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Introduced Sketch to UX team through a series of brown-bags walkthrough sessions; Sketch became primary UX team tool
Achievements
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Led design for improved Hotel onboarding process that reduced time to first booking to 1 week - down from ~180 days
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Demonstrated reduction from ~40 days to fully onboard a hotel to a few hours using an iPad app
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Created first Sketch design system
Design Lead: Google Cloud Platform; Google Hangouts; Google Photos; Google+
Product designer: Google Web Fonts; Google Fiber TV; Google Music
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Owned significant UX/UI design responsibilities for the Google+ Photos, working with direction from the senior product leadership and design research.
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Developed User Interfaces, Wireframes, Prototypes, for mobile devices and desktop experiences
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Led and participated in several Design Sprints for Google+ Photos
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Created local design systems to deliver consistency where desired
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Sketch was my primary design tool; we used custom built tools for prototyping
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Managed multiple projects, covering a wide range of design deliverables end to end.
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Provided creative direction to outside design agencies in collaboration with our Google teams for Google Photos
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Explored new real-time communications with Google Hangouts (ie. Live content and online gaming)
Achievements
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Created materials for GoogleIO 2013 that demonstrated cloud computing technologies
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On several launch teams - launching over a dozen products; many still currently in-use (ie. Google web fonts and Google cloud platform).
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3 patents awarded for Google Web Fonts
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Led and participated in numerous Design Sprints for early-stage products that were later released
Design Lead: Amazon Windowshop; Amazon Price Check; Amazon Bestsellers
Contributing designer: Amazon MP3; Amazon Student
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Design engineered User Flows, Wireframes, Prototypes, User Interfaces for Mobile phone and tablet apps, main amazon.com website
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Managed multiple projects simultaneously, covering a wide range of design deliverables end to end
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Worked with newly launched technologies, and newly launched devices
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Embraced 'working backward' methodology
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Presented visions and prototypes to senior product leadership
Achievements
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RCX Discovery team designer - pursued new compelling UX/UI for e-commerce
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Launch team for Amazon Mobile
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Launch team for Windowshop on iPad - Top Download for several weeks
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Launch team for Price Scanner on iPhone - Top Download; Wall Street Times reviewed
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Updated Footer design for amazon.com; same design still deployed - ask me about the 'fun story'
Living room devices and Remote control interfaces
Stealth product
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Established creative vision and technical strategy for all e-commerce websites that supported the direction of the brand
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Directed and led creative presentations to senior management for e-commerce group
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Provided strategic direction for the e-commerce creative, copy, and production teams
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Co-developed multi-channel brand direction with Catalog and Retail Stores Creative Directors
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Provided creative direction for online marketing and advertising
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Identified and selected internal and external resources needed to deliver projects
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Ensured the team was functioning efficiently, methodologies were followed and all deliverables were met
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Developed complete Customer Experience
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Oversaw external vendor relationships associated with websites
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Developed and mentored direct reports through close interaction and regular communication; Provided ongoing development and training plans to support the Design teams
Art Director, Ecommerce at Eddie Bauer
March 2004 - March 2007 (3 years 1 month)
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Assisted the Design Director in defining and communicating an e-commerce creative strategy that supported the quarterly business plan and leveraged the corporate creative strategy
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Communicated requirements for interface functionality and interactivity, and guided the development of interface design specifications using navigational flow diagrams and wireframes
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Documented design processes and standards
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Applied key learnings from usability studies and cognitive walkthroughs to web site design
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Directed the overall “look and feel” of the customer experience across all e-commerce properties
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Led web designers to ensure design solutions met expectations and business objectives
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Provided web designers with art direction (color, font, imagery, and graphical treatment) for all projects
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Provided feedback to ensure consistent application of creative strategies across all online properties
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Assisted in creating comps
UI Designer / IA, Ecommerce at Eddie Bauer
May 1999 - March 2004 (4 years 11 months)
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Responsible for the user interface design and site navigation of all Eddie Bauer e-commerce web sites
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Reduced the amount of time to successfully complete key tasks by as much as 23%
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Applied iterative design techniques to improve designs and balance business objectives with customer needs
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Consulted and collaborated with merchants, copywriters, marketing, and engineers to create both static comps and functional prototypes
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Created new templates for dynamic content and shopping tools. Documented functionality and usage specs
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Applied scenario design methodologies and key learnings gained from participation in hundreds of usability studies
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Designed checkout process, shopping cart, catalog quick order, catalog online, and customer accounts
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Worked with metrics to analyze site audiences, and their informational and functional needs
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Interpreted research findings, competitive analyses, and industry trends
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Ensured consistency of usability, navigation, and hierarchy
Features
Hulu is no longer just that place you go for next-day TV show replays. Starting right now, Hulu becomes its own live TV provider. You pay a monthly $39.99 bill, and for that money you get the “regular” Hulu service with over 3,500 TV and film titles, plus a live TV package of over 50 channels.
Amazon has just released a new free iPad app, called Amazon Windowshop that the company says is a complete “rewrite” of Amazon.com specifically for the iPad. Optimized for touch screen tablets, Amazon Windowshop makes it easy to swipe through the store to browse products on the iPad.