About
I am a computer science student specializing in cyber security. I recently started a position at Unique Industrial Product Company for the position of IT Support Specialist.
Writing
A small article where I talk about encryption in motion & at rest.
An old article where I talk about network types.
An old article where I talk about tech support scams.
Work Experience
o Troubleshoot & solve computer issues
o Audit & replace aging hardware based on company policy
o Set up newly employed personnel with proper hardware, software, and accounts.
o Assign user accounts access to necessary resources as needed using Active Directory.
o Manage and assign work load tickets based on priority and queue.
o Schedule and manage pushed updates to company computers.
o Provide training on as needed/requested basis.
o Provide direct contact with campus law enforcement personnel.
o Prepare & turnover official reports as needed.
o Monitor & control entry into buildings and gated lots.
o Respond to unlock calls by police dispatch
o Provide security escorts to members of the campus community.
o Patrol assigned areas and buildings for unauthorized activity.
o Safely operate department vehicles according to state and university policy. (I.e. Gasoline & Electric Carts, ATV’s, Quad Bikes, etc.)
o Monitor cameras and radio traffic.
o Respond to fire & trouble alarms and investigate the cause.
o Fill & maintain a daily activity report from beginning to end of assigned shift
o Trained recently hired personnel regarding proper protocol and procedures for contract posts.
o Worked posts in residential, industrial, public service, and public event settings.
o Have utilized CCTV software such as DS ControlPoint, Lux Pro & VX Ops Center.
o Utilize customer service strategies when dealing with members of the community
o Support supervisors pertaining to tasks typically assigned to supervisors.
o Observe & apply non-lethal, Use of Force continuum in appropriate situational circumstances. (I.e. Presence & Communication)
○ Fulfill orders for local customer pickups
○ Responsible for proper mailing labels for all warehouse shipments
○ Perform information technology support on as-needed/requested basis
○ Data entry for moving or sold inventory in net suite systems.
○ Relayed information between warehouse personnel and customers/drivers for efficient operations.
○ Maintained good relations with logistical drivers and third-party couriers.
○ Provided software training on as-needed/requested basis
○ Greeted customers upon entry to the store.
○ Aid and suggest titles to customers based on personal preferences and divulged information.
○ Answer calls and provide satisfactory information to customer queries.
○ Accepted and took inventory of stock deliveries for sale on store floor.
○ Aided in locating specific products on floor or other store’s inventory.
○ Maintained good relations with local law enforcement officers. (I.e. HPD, HCSO)