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DM me for portfolio access for jchang.design.
also find me at linkedin.com/in/jessmei
I’m Jess, and tools are my bread and butter. I'm a detail-oriented designer who loves to un-wrangle complex systems problems to create elegant, intelligent, creative tools. I have 7 years of product design experience in trucking, IoT, hospitality, crypto / social media, and productivity tooling and started my career with front-end internships
I’m looking for roles where I can solve complex problems for global products and leave a net positive footprint in the real world.
Work Experience
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Led design for core computation features (Formulas, ID field, Rollups) that enabled enterprise orgs to aggregate, calculate, and relate work data across hierarchical team structures. Identified critical data consistency gaps and drove platform-wide unit standardization initiative, working across 5+ cross-functional teams to improve data reliability.
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Assembled 3-person team with Head of Content to launch design engineering initiatives e.g. Codesigner (AI-powered Figma plugin for content automation) and Asana Notes (collaborative notes interface)—one of only two new project views in 5 years. Introduced functional prototyping as new UXR method.
Gallery.so is "linktree" for NFT owners (example: gallery.so/duaneking) used by top collectors.
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I led product design and creative direction (collab with Mouthwash.studio) for www and mobile, helping collectors curate their online identity via NFTs.
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Worked on wallet sign-in, gallery creation, supporting multiple chains, and various social features to grow userbase to ~20k.
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Led design for Agent experience of Batphone rebooking tool as part of Aircover+ (airbnb.com/aircover), which helped increase rebooking rate from 29% to 69%
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Helped redesign Community Support Platform used by 10k agents using ML to group related tickets into cases.
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Introduced 3 way calling for Urgent Support Line to provide translation services (i.e. Japan Olympics 2021).
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Founding team member of Internal Tools Design Language System
Product design for Sonder, Brand and product design for Medallion, Product design for Venice Music, Built a viral tool for twitter users to put a mask on their profile pic during COVID
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Scaled design org and established hiring processes as first design hire to team of 6 across Series A to Series D, growing with Samsara from 20 to 3K+ employees (IPO'd 2021), interviewed directly by CEO and CTO during senior year of university.
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Shaped integrated fleet management experience between fleet managers and drivers from desktop to mobile: Routing & Dispatch, Messaging & Documents, later enveloping into Core Fleet
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Drove product-market fit through in-person field research with enterprise customers (Duke Energy, Panera, Chariot), directly contributing to $4MM in deals within a month for global transportation and distribution companies
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Established foundations of Cloud design system and component library via Storybook, enabling rapid scaling of consistent experiences across mobile and desktop platforms
Education
Writing
Second author for our publication under Cesar Torres, Ph.D. and Professor Eric Paulos Ph.D.
Awards
for The Water House
Side Projects
Newsletter I write on third spaces.
Season_02, Venice Music marketplace (mint.venicemusic.co/)