About
Hey there, I’m Jess - a product designer with 7+ years of experience. Throughout my career, I've designed features to support writers' livelihoods, developed tools for community safety, and facilitated the spread of medical education. I'm at my best when creating products that support robust communities and promote people's wellbeing.
Work Experience
2022 — Now
Sr UX Designer (Contract) at Accenture
Toronto
Senior UX Designer @ TD Bank
- Collecting and balancing needs of stakeholders across multiple levels of the business to be reflected in the flow and designs
- Advocating for user-centric design decisions & due diligence in a high-quality design process throughout the project lifecycle
- Ensuring a close collaborative relationship with Business, Legal, Engineers, Content and vendors to make sure we're designing with the right requirements
- Creating flowcharts, wireframes, and visual designs for complex system-based products, including a global ID auth process and a credit card application flow
2022 — 2022
New York (Remote)
- Led a complete redesign of the entire product based off of a rebrand. Implemented small, various UX fixes along the way.
- Created scalable and easy-to-use components for the Design System
- Created an improved design handoff & documentation process for engineers that include educating them on on adoption and proper usage of the Design System
2018 — 2022
Toronto
- Led end-to-end discovery & design process in multiple cross-functional product teams to launch features across iOS, AN, and Web as the principle designer
- Collaborated with researchers to craft testing plans, research scripts & surveys, conduct interviews, & do qualitative synthesis
- Worked closely with product managers, delivery leads, engineers, and data analysts to decide on how to slice and ship features based on prioritized user value, and how to set success metrics that reflected that value
- Helped define our product strategy for our writers on a team and business unit level by exploring, defining, and communicating writer problems
- Contributed to our Design Systems effort by planning the taxonomy of components and owning the communication strategy of engineer buy-in
- Facilitated and led design feedback sessions, ideations sessions, and creative workshops/presentations to train the design team and wider company on various design/soft skill topics
2015 — 2018
Toronto
- Worked in a fast-paced agile environment with multiple product teams to design, develop and ship features
- Collaborated closely with PMs, developers, and other various stakeholders to gain alignment on user and business needs
- Conducted and participated in generative and evaluative research including user interviews, usability tests, and surveys
- Ran design sprints to solve for core product problems
- Designed multiple product features ranging from small, iterative A/B tests to wider redesigns of certain product areas
- Advocated for and amplified the voice of design and user research throughout the company through collaborative means
2014 — 2014
Graphic Design Intern at MAJO
Hong Kong
2014 — 2014
Graphic Design Intern at SOUDESUNE K.K.
Tokyo
Volunteering
2023 — Now
Education
2011 — 2015
Toronto/Oakville
Contact
Email
LinkedIn