Jake Critchlow

Jake Critchlow

UX Design Leadership & Strategy in Warrington, UK

About

I'm currently looking for my next role in the UX space.

I am a UX consultant who operates at the intersection of design, technology and business. I have 15 years agency experience, 10 years e-commerce experience, and have spent the last 5 years in leadership roles.

Work Experience

2024 — 2024

Change in role following IDHL's acquisition of Ampersand — supporting on design leadership and strategy across the business.

  • Design operations & leadership

  • UX strategy

  • Defining and improving processes

  • UXD team mentoring

2019 — 2024
Manchester

Part of the senior management team that successfully lead the agency to be acquired by IDHL in 2022.

Working strategically with senior stakeholders for national and global multichannel retailers. Facilitating growth by acting as the bridge between clients' business requirements and the technical solution, focussing on delivering value to the end user.

  • Long term, senior stakeholder relationships and management

  • Data driven UX strategy

Clients including: Selco, Secret Sales, and Swoon.

2014 — 2019
Manchester

Leading UX and design for all projects and clients across the business. First internal design resource, that grew to a team of 4.

Pioneered a modular and scalable design system, that was adaptable to a wide range of projects, clients and applications.

Directed design and UX of the ecommerce Accelerator framework, which became a core offering of the agency and disrupted the industry for Magento agencies.

  • Senior stakeholder management

  • Advanced prototyping

  • Design system creation and scaling

  • Development of cross discipline processes

2013 — 2019

UX contractor and freelance design projects for Manchester based agencies, restaurants, and digital platforms.

2012 — 2013
UX Designer at Cahoona Digital Ltd
Manchester

UX & design lead on many projects for clients such as: The BBC, The Manchester Museum, Simon Rogan, Almost Famous and Manchester Food and Drink Festival.

2009 — 2012

Freelance design work for small creative agencies around the North West.

Contact

LinkedIn