• Promoted user success through effective communication and active listening, gathering feedback to inform and adapt product improvements.

• Collaborated across cross-functional teams to identify and address user needs, enhancing overall product experience.

• Developed and distributed biweekly internal AI newsletter, increasing team efficiency and productivity by keeping colleagues informed of industry trends and developments.

• Aided in creating technical resources to assist users in manufacturing processes, improving decision-making and operational efficiency.

VFA was a non-profit that gave recent college graduates the resources to work for a startup company within one of their select cities. It also provided entrepreneurial skills for fellows to start their own business or organization. The organization stopped operating in August 2024.

• Managed a large portfolio of home transactions worth millions of dollars daily, ensuring a seamless process for all customers.

• Acted as the primary point of contact for both title and escrow and internal teams, ensuring transparency for all parties, and ultimately creating the best customer experience possible.

• Reviewed documentation of each closing transaction for accuracy and reconciled against internal data.
  - Brainstormed and problem-solved growth and opportunity areas as we evolved and scaled our sales and support department.

• Met weekly with the sales & support business operations team to learn and collaborate on projects.

• Mined and analyzed data to report to sales & support leaders on our Weekly Business Review, providing insights that drove key business decisions such as staffing, tooling, and processes.

• Organized recently acquired Austin Companies’ finances to send to Asahi Kasei Homes in Tokyo, Japan as an intern under Synergos Companies’ VP of Finance.

• Collaborated with VP of Finance on financial reporting for internal and board purposes, including forecasting, auditing, and more.

Interned under the Manager of Portfolio Development, inputting mass amounts of data ranging from property acquisitions, contact information, performance history, and more.