Improved the overall design workflow in close collaboration with the design lead and developers, leading to clearer roles, shared knowledge, and enhanced communication.

Built a user research process from scratch that led to the initiation of two new projects.

Managed and mentored the design team in conducting user research within an agile development workflow.

Contributed to the development of new sales offers and actively participated in sales calls.

Designed a voice assistant from ideation to implementation for a public transport client, collaborating closely with the NLP expert.

Prepared and facilitated design workshops.

Contributed to and conducted various user research initiatives and usability tests.

Designed customer journey maps that significantly influenced the overall product strategy for clients.

Guided products from conceptualization to implementation, integrating new features into existing products.

Developed a new paywall for a sports streaming service, resulting in a two-figure percentage increase in subscriptions.

Implemented and maintained an effective design workflow in collaboration with the development team.

Established a design system foundation using Abstract and Sketch.

Oversaw design responsibilities for both mobile apps.

Played a key role in the development of the Minimum Viable Product (MVP) for the chat feature.

Took the lead in designing the web app launch.

Designed and redesigned websites for different types of businesses.

Contributed to internal projects and collaborated closely with the lead frontend developer.