Harshita
Digital Product Designer in Seattle, Washington, She/her
About
I design inclusive experiences with care & intent.
Work Experience
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Designed and shipped AI-driven interfaces for introspection and communication tools, achieving 60% retention among 300+ beta users from Microsoft and Pinterest; achieved 85% positive feedback.
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Led foundational UX strategy through 12 user interviews and 4 iterative design sprints, collaborating with PM & CEO to deliver 5 core features— contributing to acceptance into GitHub Accelerator and Microsoft for Startups
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Led user research and redesign of GitHub's pull request commenting system, conducting comprehensive usability studies to optimize code review workflows for 50M+ daily users – as a part of a sponsored project via UW
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Drove adoption of redesigned interface, informing shipped feature developments that streamlined collaboration and potentially saved 304M developers’ hours annually in code review time.
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Designed and built automated order processing interface, integrating AI validation workflows to achieve 90% improved task accuracy, saving $3.08M collaborating with design, product, and operation teams — awarded HPE President's Quality Award
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Built conversational AI interfaces and monitoring dashboards, crafting dialog flows that achieved 85% customer resolution and 200% faster task completion.
Redesigned and developed customer success ticket response dashboard, reducing missed requests by 40% and 60%decreased response times, significantly boosting operational efficiency.
Side Projects
Contributed in the development of a win-win solution for farmers and consumer. Varied research methodologies were employed to address fundamental questions at different stages of the MVP Building process.