About
I'm a Graphic Design student at Pensacola Christian College with over a year of experience in Interaction Design. Born and raised in Honduras, my love for photography, outdoor adventures, and volleyball shapes my creative perspective. This blend of cultural background and diverse interests, combined with my passion for both creative and technical challenges, allows me to bring a unique approach to every design solution.
Work Experience
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Designed, developed, and tested digital interactive learning experiences for K-12 homeschool students globally, leveraging Figma, Visual Studio Code, HTML, CSS, and JavaScript
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Collaborated with cross-functional teams of illustrators and animators to deliver high-quality educational digital products
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Led stakeholder meetings to ensure project alignment, manage expectations, and maintain project momentum
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Modernized existing interactive educational resources to meet current industry design and usability standards
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Championed adoption of cutting-edge design and development tools, including Figma, Visual Studio Code, and GitHub, to enhance team productivity and workflow efficiency
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Recognized with the Officer of the Summer Award for exceptional service in 2022, demonstrating outstanding performance and commitment
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Conducted comprehensive campus security operations, including gate monitoring to verify credentials and thorough perimeter patrols
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Provided critical first responder medical care to students, ensuring immediate attention to injuries and maintaining campus safety
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Operated independently with minimal supervision, showcasing strong initiative and professional judgment
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Developed advanced leadership and teamwork skills through collaborative security management
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Demonstrated exceptional communication abilities while interacting with students, staff, and campus community members
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Handled approximately 56 customer service calls daily, consistently delivering exceptional technical support and receiving positive team feedback
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Contributed to team performance by helping elevate the department's ranking to one of the top-performing teams on the floor
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Demonstrated exceptional customer management skills, effectively de-escalating conflicts and maintaining professional composure
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Rapidly developed advanced communication skills, including active listening, empathy, and conflict resolution techniques
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Selected as a mentor for new agent training after just 3 weeks in production, showcasing leadership potential and rapid skill acquisition
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Exceeded sales targets by consistently generating at least 10 sales per day through strategic use of in-house tools and proactive customer engagement
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Maintained high customer satisfaction rates through comprehensive technical support and solution-oriented service
Volunteering
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Developed comprehensive design progression from initial sketches to low-fidelity and high-fidelity mockups, creating a full Minimum Viable Product (MVP)
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Led team meetings with strategic leadership, facilitating clear communication, identifying potential improvements and project limitations
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Demonstrated advanced project management skills by proactively addressing potential setbacks and technical constraints
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Guided design and development process through multiple stages of product evolution
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Transformed the organization's digital presence by developing compelling graphics and strategic social media content
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Achieved remarkable social media growth, increasing followers by 60% and boosting engagement by 110%
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Developed and executed innovative social media strategy that positioned the Instagram account as a top-performing platform among 35 collegiate organizations
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Demonstrated creative versatility through sports photography and merchandise design
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Consistently re-elected by members each semester since Fall 2022, reflecting strong leadership and member satisfaction
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Leveraged visual communication skills to create a distinctive and appealing digital brand for the organization