About
Product designer & consultant, I have over 15 years' experience in agencies and technology start-ups.
Work Experience
SaaS product
My role is to apply UX methodologies and techniques to the strategy, conception, design and performance of the product throughout its lifecycle.
Responsibilities :
CUSTOMER SATISFACTION
- Meet with customers on a weekly basis to share feedback on the application, and gather feedback on designated new features.
- Handle customer support requests
UX/UI DESIGNER
Using lean UX and based on the customer feedback gathered by playing the role of customer satisfaction, I seek to build a coherent and innovative ecosystem.
PRODUCT DESIGNER
Combining the roles of customer satisfaction, designer (for over 10 years) and participant in business objectives, I align umaneo's objectives with those of customers to produce the best product and radically change the sales team's processes.