About
I'm a versatile and purpose-driven individual with a passion for crafting compelling narratives and designing intuitive experiences!
Work Experience
-
Managed multiple kitchen operations simultaneously, balancing food prep, baking, cooking, cleaning, and equipment maintenance while consistently meeting deadlines in a fast-paced environment.
-
Streamlined workflows to maximize productivity, preparing large batches of food to last the week and adjusting production to reduce waste and improve resource management.
-
Quickly learned and implemented new recipes and processes, applying them immediately with attention to detail and speed
-
Worked closely with front-of-house service staff to ensure smooth communication, timely food delivery, and alignment on shifting priorities, contributing to overall team success.
-
Identified and researched a business opportunity for stakeholders and developed an end-to-end design plan with the goal of debuting a new digital product for the market
-
Utilized knowledge of software development principles, gained through hands-on experience with front-end technologies (HTML, CSS, Javascript, React) to inform design plans
-
Utilized qualitative and quantitative research-based insights to define the target audience and core features of the product to guide design goals and decisions
-
Crafted mockup designs for the product’s user interface (UI) that satisfy the business goals of stakeholders and functional goals of users
-
Delivered an interactive prototype to stakeholders that successfully passed usability tests and accessibility standards
-
Distinguished as a top performer in most recent performance review by a manager of the customer support team
-
Coached associate customer support specialists on improving their soft skills and advised them on handling product issues and services for customers
-
Redesigned paid services in collaboration with service engineers and improved customer experience while reducing service time and labor
-
Presented to managers and specialists of the customer support team, and summarized updates about new features and resolved defects or “bugs” made by software engineers
-
Maintained regular duties of previous role
-
Received positive feedback and reviews from customers resulting in an increased overall satisfaction rating for the customer support team
-
Proposed and implemented research-based solutions daily to solve problems being experienced by charitable administrators and leaders in the nonprofit sector
-
Empowered users of the product by providing resources and hands-on education about available fundraising tools, database management tools, and third-party plugins and services through different mediums of communication
-
Collaborated with software developers to troubleshoot and resolve unexpected behavior and bugs within the software for nonprofit customers
-
Advocated for improved features by providing detailed feedback to the project management team and stakeholders about the frustrations and challenges faced by customers
Volunteering
Providing small business owners with a CRM, or customer relationship management (tool), to grow and nurture customer leads
Hosted monthly social and professional events for local tech enthusiasts
Education
-
Learned and practiced User Experience (UX) Design
-
Learned and practiced User Interface (UI) Design
-
Learned and practiced Front-end Web Development
-
Graduated with latin honors, Magna Cum laude
-
Majored in English
-
Minored in Business Administration