About
I'm a versatile and purpose-driven individual with a passion for crafting compelling narratives and designing intuitive experiences!
Side Projects
A growing network and CRM tool for entrepreneurs
Work Experience
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Managed multiple back of house operations simultaneously, balancing food prep, baking, cooking, cleaning, and equipment maintenance while consistently meeting deadlines in a fast-paced environment.
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Streamlined workflows to maximize productivity, preparing large batches of food to last the week and adjusting production to reduce waste and improve resource management.
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Worked closely with front-of-house service staff to ensure smooth communication, timely food delivery, and alignment on shifting priorities in order to contribute to overall team success.
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Identified and researched a business opportunity for stakeholders and developed an end-to-end design plan with the goal of debuting a new digital product for the market
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Utilized knowledge of software development principles, gained through hands-on experience with front-end technologies (HTML, CSS, Javascript, React) to inform design plans
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Utilized qualitative and quantitative research-based insights to define the target audience and core features of the product to guide design goals and decisions
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Crafted mockup designs for the product’s user interface (UI) that satisfy the business goals of stakeholders and functional goals of users
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Delivered an interactive prototype to stakeholders that successfully passed usability tests and accessibility standards
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Distinguished as a top performer in most recent performance review by a manager of the customer support team
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Coached associate customer support specialists on improving their soft skills and advised them on handling product issues and services for customers
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Redesigned paid services in collaboration with service engineers and improved customer experience while reducing service time and labor
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Presented to managers and specialists of the customer support team, and summarized updates about new features and resolved defects or “bugs” made by software engineers
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Received positive feedback and reviews from customers resulting in an increased overall satisfaction rating for the customer support team
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Proposed and implemented research-based solutions daily to solve problems being experienced by charitable administrators and leaders in the nonprofit sector
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Empowered users of the product by providing resources and hands-on education about available fundraising tools, database management tools, and third-party plugins and services through different mediums of communication
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Collaborated with software developers to troubleshoot and resolve unexpected behavior and bugs within the software for nonprofit customers
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Advocated for improved features by providing detailed feedback to the project management team and stakeholders about the frustrations and challenges faced by customers
Volunteering
Hosted monthly social and professional events for local tech enthusiasts
Education
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Learned and practiced User Experience (UX) Design
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Learned and practiced User Interface (UI) Design
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Learned and practiced Front-end Web Development
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Graduated with latin honors, Magna Cum laude
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Majored in English
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Minored in Business Administration