Janita D
Experience Design in London, UK, she/her
About
Janita is a Experience Designer and UX Researcher with over four years of experience spanning customer success, social media marketing and product design with skills including user-centric design, UX research and inclusive design principles
Contact
Work Experience
• Collaborated with Project Manager to develop user-centric solutions for app MVP through design initiatives, including user flows, customer journey maps, research, and low/high-fidelity prototypes.
• Redesigned and customized WordPress site for Mortgage Broker, enhancing accessibility in alignment with WCAG 3.0 guidelines.
• Partnered with Founder to concept and design a responsive website to centralize information for professionals and potential corporate sponsors.
Clients: Subway, IAG Loyalty, Opus Energy, Shen Women’s Group
• Collaborated with Software Developers and Business Analysts to deliver UX designs for internal projects.
• Orchestrated project plans and guided user research, MVP creation, and design systems implementation in collaboration with technical leads.
• Contributed to conceptualization, testing, and enhancement of Subway app features under Design Lead supervision.
• Demonstrated reliability, embraced feedback, and consistently delivered high-quality work that impressed stakeholders.
• Supported colleagues by assisting with research, wireframing, and prototyping for client pitches.
• Excelled in User Research, Visual Design, and Interaction Design within Product Design roles.
A B2B technology start-up providing an all-in-one digital platform for coaching and mentoring
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Led onboarding and live training sessions with potential and new customers.
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Reduced support team inquiries by 40% through proactive problem-solving.
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Identified and resolved platform bugs to enhance user experience.
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Collaborated across teams to optimize landing pages and user journey.
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Defined product requirements for new features in coordination with management and development team.
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Supported Marketing team in creating engaging content to boost online presence.
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Improved communication with key stakeholders to address business and user needs.
Volunteering
A nonprofit supporting black women in technology, providing support, resources, and opportunities to those looking to get into tech.
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Led social media strategy, curated engaging content to expand audience reach and increase engagement on all platforms.
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Achieved a substantial online community growth to over 20,000 black women globally through diverse content types, including tech experts' insights and educational materials.
Worked closely with cross-functional teams to organize and promote events in collaboration with industry giants like Meta, JP Morgan, ASOS, and Warner Bros. -
Recruited and managed a proficient team of graphic designers, content creators, and copywriters for an effective social media team.