
About
Experienced UX designer with over 4 years of developing digital products driven by human-centered design principles. Proven track record of translating design requirements utilizing lean ux methodologies into guided user experiences across industries.
Skills:
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Application and Tools: Figma, Adobe Creative Suite, Sketch App, Miro, InVision, Zeplin, Axure, Balsamiq, Jira, Slack, Monday.com, Wix.com, WordPress, Google Sites, Microsoft Office Suite, Google Slides, Keynote
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Design and Research: Accessible & Responsive design (WCAG 2.1), Enterprise UX Strategy, Design Systems, Usability Testing, Prototyping, Sitemaps, Personas, Journey Mapping, Process Analysis, System Mapping, Service Design Blueprints
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People and Processes: Design Systems Thinking, Feedback Critiques, Team Goal Planning, Workshop Facilitation
Contact
Work Experience
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Spearheaded UX strategy and research for sustainability-focused projects, conducting user research, content audits, and journey mapping to understand needs, boost engagement, and align with business goals and technical constraints.
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Drove cross-functional collaboration and integrated stakeholder insights to ensure design consistency across platforms.
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Led the UX/UI redesign of an API documentation portal, focusing on usability enhancements, content structures and information hierarchies that improved user engagement and operational efficiency.
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Worked closely with engineering teams to implement design changes and rigorous testing protocols that validated designs, resulting in a 45% adoption rate and significantly enhancing user interaction and adoption.
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Managed and implemented extensive design system for a federal government agency, ensuring high accessibility and consistent user experience across multiple platforms, reducing user support queries by 70%.
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Created a design system management using Invision, deploying extensive documentation, including design patterns and brand guidelines across platforms, to foster design consistency and adherence to best practices among the design team.
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Developed and conducted a training session on design systems, with 200+ designers in attendance.
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Designed an interactive platform to facilitate communication among patients, providers, and healthcare professionals, incorporating accessibility features that led to a 40% reduction in clinic visits and improved medication adherence.
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Actively participated in agile sprint planning and execution, ensuring seamless integration of user feedback into rapid prototyping cycles.
Education
Projects
(Service Design & UX Research)
An official guide that eases the complexity of homebuying for first-timer buyers in Boston
(Systems Thinking & Service Design)
How to address the transportation and mobility needs of people with disabilities living in urban, suburban, and rural communities around the world?
(Service Design)
Air travel service for unaccompanied minors
(UX Research + Design)
A semi-digital signage system guiding drivers during street parking
Certifications
Credential ID: 001697903
Skills: Facilitation