➤ Spearhead the software development of a user organization system for over 8,000 users, streamlining access, permissions, and community engagement features.

➤ Led Agile Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives, to drive the timely delivery of features and updates.

➤ Managed the product backlog and prioritized user stories to align development efforts with business goals and customer needs.

➤ Collaborated with stakeholders to integrate community gamification elements, boosting user engagement and fostering a competitive, collaborative environment.

➤ Delivered actionable insights through continuous feedback loops to enhance user experience and streamline the onboarding process for large-scale organizations.

➤ Worked cross-functionally to ensure alignment between development, design, and customer requirements, ensuring scalability and flexibility for future growth.

➤ Train and mentor collaborative teams focused on Business Development, resulting in significant profit and quality growth while also developing custom-made solutions for clients.

➤ Conducted regular performance evaluations and provided constructive feedback to team members to enhance their skills and productivity.

➤ Collaborated with upper management to develop and implement sales strategies and initiatives to meet organizational goals and objectives.

➤ Successfully operated and maintained a mobile pet grooming startup business.

➤ More than tripled the clientele base by selling prospective clients on our services and managing staff to uphold our high standard for customer service.

➤ Planned and organized the daily schedule for multiple groomers by utilizing project management and financial management skills, driving annual revenue growth by 78% from April 2022 to March 2023.

➤ Implemented targeted marketing campaigns and customer relationship management system to acquire and retain clients amidst competitive market conditions.

➤ Led a dynamic leadership team through individual coaching sessions, instilling best operations management practices, resulting in consistently top-ranked sales performance statewide.

➤ Managed business operations of 2 stores simultaneously, achieving top 2% overall attainment in 2020, based on various KPIs including sales targets, customer satisfaction, and more.

Kittenship Care is a charming, cozy home decorating game that combines the joy of interior design with the warmth of pet care. Players are invited to create their dream home, filled with beautifully designed furniture and decor, while also tending to the needs of their adorable feline companion. As players unlock new furnishings and decorative items, they can transform their space into the perfect cat-friendly haven.

Set against the enchanting backdrop of a sprawling countryside, Runes vs Robots is a thrilling tower defense game where players defend a once peaceful forest surrounding a giant castle from an army of futuristic robots. As invaders from the future breach the serene woodland, players summon and fortify mystical defenses to repel the robotic onslaught.

Frostblade Saga is an immersive action-adventure game set in a bleak, war-torn city under siege by a colossal beast. Players take on the role of a hero wielding the powerful Frostblade, an ancient weapon that grants mastery over formidable ice powers. To save the city, players must harness the blade's abilities, navigating the desolate environment while engaging in high-stakes combat

This initiative focused on implementing targeted marketing campaigns alongside a robust customer relationship management (CRM) system to enhance client acquisition and retention amid competitive market pressures. Emphasizing financial management, the project optimized budget allocation to prioritize impactful marketing channels, achieving high cost-efficiency. Strategic budget planning ensured resources were allocated effectively, maximizing ROI while maintaining strict oversight on spending. As a result, the initiative met client growth targets, reinforced customer loyalty, and delivered notable financial performance, strengthening the organization’s competitive positioning.

Objective: Drive the highest overall performance in AT&T’s retail division for 2020.

• Key Result 1: Exceed sales targets across product categories, resulting in the highest sales growth within the region.

• Key Result 2: Achieve top-tier customer satisfaction ratings, enhancing brand loyalty and customer retention.

• Key Result 3: Meet or surpass additional key performance metrics, establishing a benchmark for operational excellence across AT&T’s retail stores.

This achievement culminated in recognition as the #1 Overall Retail Store Manager, marked by a custom-made trophy awarded by upper management for exceptional contributions to AT&T's retail success.

This sales initiative at AT&T aimed to strengthen relationships with local small businesses to drive regional sales growth and provide tailored solutions that supported community needs. By engaging directly with small business owners, the initiative identified and addressed key challenges, leading to increased adoption of AT&T services and boosting revenue within the area. The program was recognized for its innovative approach and impactful results, earning the prestigious "East Region Scrappier Award" for outstanding sales performance in fostering community-based business partnerships.

Received the prestigious AT&T East Region "Scrappier Award" in Fall 2019 in recognition of outstanding sales performance, characterized by record-breaking results achieved through collaborative efforts with Bloomington, Indiana's Chase Bank.