I am a Sr Systems Engineer heavily experienced in implementing business process and workflow solutions to live production environments. I do this using enterprise-level team and project mgt apps, and I am a skilled administrator in practically all modern apps commercially available. The leading service vendor in this realm is Atlassian, and I am an expert in using JIRA, Confluence, Bitbucket, Crowd, Statuspage, etc. and effectively integrating these apps with each other and others. There's no one way to administrate and employ the Atlassian apps, but with me you'll have a well-organized system easy to scrap for matterful data and metrics, balanced with an intuitive front-end user experience. I am most proud of my design architecture, strategically built on change management that isn't an afterthought.
Typical skills/tasks/responsibilities involved in my role...
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Configure, maintain, and provide support for administration for JIRA, Confluence and respective add-ons.
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Write advanced JQL (Jira Query Language) filters and use it to develop filters, dashboards, and reports -- including the use of gadgets, widgets, and add-ons' custom fields.
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Design custom JIRA workflows, and build custom JIRA automations and queries that can be integrated with other systems.
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Plan, evaluate, deploy, operate and maintain tools to suit an expanding userbase.
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Provide training to technical and non-technical teams to use Atlassian tools.
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Standardize Confluence Spaces and pages for better searchability.
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Compile and analyze development and operational bug reports for continuous improvements. Identify and address these areas of improvement to reduce manual cost, time, and potential for human error.
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Collaborate with cross-functional service teams including Security, Compliance, IT, Engineering, Operations, etc.