Christine Lin
product designer, she/hers
About
I'm a Seattle-based product designer passionate about craft, visual design, and storytelling. Currently I work at UpTop, a design consultancy, where I collaborate with diverse teams to create thoughtful, user-centered solutions. Clients I've worked with include Amazon Lockers, Logitix, and Archbright. Previously, I worked on Returns at Amazon.
Projects
Amazon Lockers are package lockers equipped with screens, offering customers a secure and convenient delivery location.
As an embedded designer within the Amazon Lockers team, I led the design of locker screen interfaces and workflows to improve the customer pickup and driver delivery experience. Collaborating closely with product, hardware, and engineering teams, I focused on creating seamless, intuitive interactions and an inclusive experience. While project details remain under NDA, my work ensured an optimized experience aligned with Amazon's high standards for innovation, customer satisfaction, and accessibility.
I led the design of the Logitix One mobile app to drive customer adoption and increase ticket sales revenue. Logitix One is a platform that enables ticket sellers to efficiently manage inventory, monitor market trends, access event insights, and fulfill orders.
As the sole designer, I translated key features from the desktop web app into an intuitive native mobile experience. By conducting customer interviews, I gained valuable insights into customer behavior and identified mobile use cases for ticket management. I defined critical features such as the Event Page, pricing tools, inventory management, and mass ticket editing, ensuring seamless interactions and engaging visual design. These features, along with pricing simplifications, empowered sellers to manage and price tickets on the go, enhancing their productivity and experience.
I led the redesign of Archbright's human resources platform, Mozzo, to increase customer engagement and satisfaction. Mozzo is an extensive collection of HR, safety, and legal resources and employee training videos provided by Archbright. When I started the project, the platform suffered from an outdated interface, inconsistent design, and poor navigation.
I overhauled the platform’s navigation and information architecture, introducing a consistent design system, cohesive color palette, and modern visual language. Leveraging customer feedback and qualitative data, I redesigned key pages such as the Dashboard, Video Training Library, and Job Description Builder to improve usability, accessibility, and visual consistency. These updates addressed customer pain points and increased engagement with the platform.
During COVID-19, I led design of Adora's web app to allow high school students to take virtual college campus tours.
Work Experience
Client: Amazon Lockers
Designed for Amazon Locker in the pickup organization, partnering with product and tech stakeholders.
Client: Logitix
Led design of key features for Logitix One mobile app including ticket pricing and inventory management to increase customer adoption and ticket sales revenue. Defined app structure and navigation, visual design, interaction flows, and prototypes.
Client: Archbright
Led redesign of Mozzo to increase customer engagement and satisfaction. Defined design system and redesigned Dashboard, Video Training Library, and Job Description Builder pages to improve consistency, usability, color contrast, and accessibility.
Worked on Returns at Amazon to improve online return experience for millions of customers worldwide.
Conceptualized a new Return Confirmation page and return tracker to reduce customer service contacts regarding return processes and status, collaborating with design, product, and research teams.
Led design of responsive web app for high school students to take virtual college campus tours during COVID-19. Acquired by Full Measure in 2021.