• Conducted 12+ user interviews and synthesized qualitative data alongside Senior Researchers, observing and analyzing real-time critical events with first responders to generate insights that informed UX leadership and the product team.

• Presented research findings to key stakeholders, surfacing deployment and customer experience issues on 2 projects, and created testing materials that improved installation and detection accuracy of license plate readers by 85%.

• Collaborated closely with UI developers, designing and delivering 100+ high-fidelity prototypes for a 4-page application based on 2 months of research and 4 healthcare workflows, while actively participating in all SAFE Agile Scrum ceremonies to align on functional designs and workflows.

• Created comprehensive design systems, user flows, and style guides for 3 projects across 2 industries, establishing consistent UI standards, and supported product owners by gathering requirements, writing user stories and acceptance criteria, and presenting at 8 internal events on various topics, including wellness, storytelling, recruitment, and mentorship.

• Tested delivered platforms across multiple projects in 3 industries, identifying UI defects and collaborating closely with developers to resolve issues, ensuring a high-quality user experience.

• Played a pivotal role in user onboarding and adoption by initiating the creation of a comprehensive ~100-page user manual for a custom-designed analytics application, utilized globally by new users, and developed a high-priority daily progress tracker and status update for a critical 250+ person project, enabling timely delivery.

• Tested platforms across industries resolving 90% UI defects. Gathered requirements during 2-week client workshop for SAP analytics app. Organized Design Thinking and UX education sessions including Deloitte Greenhouse and Doblin tour.

Awarded for MSI's V700 Body Worn Camera