Chris
Product designer in London
About
Senior product designer dedicated to refining my craft and inspired by disruptive products that impact society positively.
Projects
Made candidate assessment results easier to action for hiring managers.
Helped hiring managers make skills-based hiring decisions.
Improved search functionality by addressing navigation issues and enhancing usability, significantly reducing user complaints.
Made content easier to understand and find and reduced users' reliance on customer support.
Redesigned the sign-in process to align with brand guidelines and reduce friction, increasing logins and user satisfaction.
Led the redesign and freemium model shift for Soulloop, boosting user engagement and monthly active users.
Work Experience
I led the strategy for a data visualisation dashboard alongside my engineering, product, and user research counterparts for a B2B product in the HR space. I influenced product-wide improvements and coordinated delivery across multiple squads, introduced new design principles, and uplifted the visual direction of the design system. I also partnered with commercial teams to drive user awareness of new features.
I shaped the product roadmap alongside the founders for a wellness iOS app. I redesigned the UX and built a design system that reflected brand values and adhered to accessibility guidelines, increasing user acquisition and engagement.
I was part of the user engagement squad serving over a million users. I led organisational research to understand complex technical architecture and regulatory requirements, then redesigned and simplified product-wide experiences through usability testing.
I led user research and UX improvements for the carer marketplace experience, focusing on the needs of four distinct user groups. I managed projects covering internal and client-facing dashboards, and extended beyond the digital products, such as improving communication flows and operational processes.
I led qualitative and quantitative user research to shape product roadmaps for courier experiences like payments and scheduling. Created and tested 0 to 1 MVP solutions to validate concepts before further development.