About
I'm a product designer passionate about creating AI-driven products.
Work Experience
• Pioneered the Gen AI's Feedback Summary Tool, saving $500K+ USD by transforming large research data and problems into simple solutions
• Led end-to-end design process of Rollover 401K AI Chatbot, optimized voice assistance interaction flows, and reduced support costs by 40%
• Designed wireframes and high-fidelity prototypes, and visual UI designs for Rollover flow, collaborating cross-functional with developers and PMs
• Enhanced and redesigned Disney’s global design system to 11 ASEAN countries, creating culturally relevant user flows and mockups
• Achieved $200K+ increase in sales by designing 20+ Disney product packages and consulting visual designs for 6+ licensing companies
• Utilized AI to predict users’ needs and behaviors, shaping design hypotheses, and presenting design solutions to global stakeholders
• Utilized AI tools to analyze common support queries and improve FAQ
• Optimized crypto purchase experience by creating 12 tooltip guidelines
• Redesigned the internal mobile app interface for 900+ employees, enhancing user interaction and reducing journey confusion by 40%
• Designed and implemented 40+ UI elements upgrades including iconography and microinteractions to ensure intuitive experience
• Built components for Figma library and streamlined UX requirements
Projects
Winner, Healthcare AI Chatbot
Finalist, AI in Water Conservation
AI-Checking Youtube Content
Cheryl Vo and her desire to "heal" the colorful world with her drawings
Education
Graduation: June 2025
Honors Student