Drove WCAG conformance across Gusto platforms by leading design accessibility tickets for the Workbench design system. Supported the broader goal of creating a company culture of prioritizing accessibility by co-leading a cross-functional guild. Facilitated customer empathy interviews to uncover and address Workbench pain points.

Co-created a vision for an end-to-end journey that explored running payroll without state-assigned tax data. Designed an in-app task system to guide customers in navigating complex tax-related issues, contributing to a 23.2% YoY reduction in tax notices and ~$1,051,358 in savings.

Proactively engaged product designers across Gusto to reimagine Tabs, a key structural component in the Workbench design system. Crafted a solution that eliminated accessibility barriers and prioritized the small screen experience.

Contributed to several initiatives across Legal Affairs, including testing the behavior and flow of a legal application, leading efforts to increase team alignment, and writing documentation on critical legal matters.

Worked as part of an agile team to define and implement a vision to overhaul a legacy enterprise web application, yielding $32,000 in annual savings.