Work Experience
Designing platform solutions to drive awareness of key customer actions.
Drove WCAG conformance across Gusto platforms by leading design accessibility tickets for the Workbench design system. Supported the broader goal of creating a company culture of prioritizing accessibility by co-leading a cross-functional guild. Facilitated customer empathy interviews to uncover and address Workbench pain points.
Co-created a vision for an end-to-end journey that explored running payroll without state-assigned tax data. Designed an in-app task system to guide customers in navigating complex tax-related issues, contributing to a 23.2% YoY reduction in tax notices and ~$1,051,358 in savings.
Proactively engaged product designers across Gusto to reimagine Tabs, a key structural component in the Workbench design system. Crafted a solution that eliminated accessibility barriers and prioritized the small screen experience.
Contributed to several initiatives across Legal Affairs, including testing the behavior and flow of a legal application, leading efforts to increase team alignment, and writing documentation on critical legal matters.
Worked as part of an agile team to define and implement a vision to overhaul a legacy enterprise web application, yielding $32,000 in annual savings.
Projects
An app for transitioning habits into a sustainable lifestyle.