Reporting directly to the CEO, my core responsibilities were to enable design success throughout the business — teaching customer-centered tactics and best practice to an engineering-bias organization.

In a leadership capacity I created cross-functional processes for designers to operate in a collaborative and effective way — and support individuals in their craft and professional development. I created career growth frameworks, coaching structures and processes necessary to help designers operate at their best.

On the tools, I created the design system and established the principals and visual direction for strategically important projects. I was also responsible for modernizing the UI and creating the UX and UI foundations for future product growth.

My time at Help Scout — US-based customer support tool — was spent as Principal Designer; producing design work for high-impact features, while also producing processes and guidance to help facilitate great work in others.

As a designer, I created a whole new chat product and revenue stream, designed their embeddable suite of tools from the ground-up and produced a number of features aimed at helping support teams operate more effectively at scale. I collaborated remotely with engineers, customers and product leadership to see problems from concept to completion.

Working closely with the founders, I was also responsible for building the ways the fully-remote team collaborate and communicate as a team to design effectively at scale and across borders. In addition to creating the design system and ensuring its company-wide adoption, I worked directly with designers to encourage effective and creative approaches to the work.

In 2007 as a freelance designer, I found there was no great way to share design work, collaborate and gather client feedback. I had a need, so I learned how to code and built my own solution — Prevue.

Through constant progression, iteration, reinvention and plenty of late nights — I took Prevue from an idea to a profitable concept sharing and feedback platform used by over 30,000 designers and agencies worldwide, to share millions of images with their own clients.

In 2018, Prevue was acquired ✨

My primary role at Atlassian was to help progress the visual craft standard of the globally distributed design team. This involved mentoring, education, facilitating design discovery and helping designers develop and sell conceptual improvements at a company scale.

I was also responsible for helping large projects find clarity in moments of indecision. In this capacity I was able to produce process, UI and visual direction for a re-launched version of Jira and provide design strategy to Bitbucket, the design systems team and a host of smaller initiatives.

It was my time at Atlassian where my love for coaching, creativity and establishing remote-first practices grew.

I joined Sendle — a logistics startup — during their formation to be the voice of design, and establish the systems and visual tools necessary for scale. As a small team, I was also very hands-on in producing the work — operating at the breakneck pace of a startup.

My biggest impact was in creating products and features that had a direct and measurable impact on revenue, volume and reduced churn — whilst also building a more customer-centric focus to the business, and proving that by helping customers be successful, we'd be successful.

Over the course of 5 years at Campaign Monitor I held a number of titles on both the Marketing and Product sides of the business. But my first and most significant role was as Head of Design, where I was tasked with building the brand and creating a design team — a dream opportunity for me.

I created and managed a team of high-performing designers, front-end engineers and design-adjacent roles to deliver world-class user experiences to millions of customers. I designed the brand, design strategy, and worked directly with the CEO in guiding the company through its acquisition and billion dollar valuation.

During a prolonged period of sponsorship by the Royal Navy (UK), I competed professionally in British sailing events and taught in both the UK and Mediterranean. I've competed with various successes in national competitions, and was featured in a number of industry publications. During this period I also worked as a senior sailing coach — teaching basic to advanced skills and racing to all age ranges and abilities.

In addition to a full set of RYA accreditations, powerboat and instructor certificates, in 2005 I earned RYA 'Advanced Racing Coach' qualifications, making me one of the most qualified dinghy coaches in the UK.

Providing the occasional mentoring session and portfolio review to students and emerging talent

Saving lives... but mostly towing boats back to harbour