Moving into a broader role, as a developer advocate, my major responsibility was community engagement and developer touchpoint, internal and external. My day included writing Sample apps for the platform showcasing its new features, creating tutorials videos, writing blog posts, conducting dev events, giving talks, responding to support tickets & being active in all the forums. It was a role that required a spectrum of skills from coding to networking to planning events and my major learning is juggling multiple tasks with differing timelines, different levels of dependency, and differing urgency by prioritizing and quick context switching.

Given the breadth of products we built at Freshworks, my work for 15 months majorly revolved around ensuring we build a scalable website platform to enable marketing teams to engage creatively, iterate faster, and collaborate with ease. Refactoring the mammoth codebase with numerous components to take a modular approach with dynamic script loading while also supporting new requests every day was one of the toughest challenges. Working on multilingual support for the ever-changing websites, with the support of crowdin was another big milestone. We also took a huge migration task of moving to a CMS (apostrophe). This is apart from building new widgets, working with marketing, and at the same time ensuring the dev team adheres to good coding practices. Also set up the basement for having reliable and maintainable tests in such a fast-moving environment, knowing that it’s a never-ending challenge.

Over the 4 years, I have worked on different kinds of web applications (B2B, B2C, Internal) including mobile. On different projects I had a range of responsibilities - interact with product managers to understand the requirements; ideate on ways to solve the user needs; come up with basic wireframes; design screens with attention to detail; build quick prototypes; design a sustainable front end architecture; plan, split and estimate the work with the team; have the infra setup; choose the right frameworks; build the product (dev) with optimal test coverage; continuous testing and delivery in a staging env; ship it on time with CI-CD; write up documentation; do A/B testing on users; automating a lot of workflows and so on.