Rwandan-based Ed-Tech start-up building an Innovation ecosystem across Africa Kigali, Rwanda.

• Reduced user complaints by 40% by redesigning the website and mobile app of Techinika, a Rwandan-based Ed-Tech company, resulting in improved customer satisfaction ratings and increased revenue.

• I collaborated with cross-functional teams to gather and define detailed functional requirements for a mobile app, driving a significant 20% increase in user satisfaction.

• Slashed design time by 30% by creating a comprehensive library of reusable UI components, quantified by tracking project timelines and assessing the efficiency gains.

• Developed and implemented a comprehensive design system for mobile, achieving a streamlined and consistent user experience across all mobile platforms.

• Delivered a finished web and admin prototype ahead of the given deadline and Increased user engagement by 25%, resulting in an improved reduction in product testing time and the successful development of an MVP in 3 weeks.

• Spearheaded the implementation of a streamlined prototyping process, cutting down the time from concept to prototype by 50%, enabling faster iteration, and garnering valuable feedback from users.

• Achieved a 20% enhancement in brand recognition and customer loyalty by developing and implementing a standardized design system across five distinct brands, as measured by customer surveys and increased brand engagement metrics.

• Worked in a team of 12 designers to provide integrated design solution for SAP system

• Worked with UX designers, developers, product managers to develop a new platform that brought in a 137% increase in annual revenue.

• Conducted interviews with 76 end users and translated it to a new website design that boosted revenue growth by 16.

• Received 95%positive feedback on 17 completed projects

• Conducted A/B testing on site updates, achieving a noteworthy 10% reduction in bounce rate and a substantial 20% increase in average session duration, as measured by analytics tools and user engagement metrics.

• Collaborated with the engineering team to streamline the development process, resulting in a remarkable 30% decrease in development time, quantified through project timelines and delivery efficiency metrics.

• Generated innovative design concepts and seamlessly integrated them into the final product, resulting in an impressive 20% reduction in customer complaints.

• Developed and implemented a comprehensive design system for mobile, achieving a streamlined and consistent user experience across all mobile platforms.

In-depth training on applying design principles and thinking processes in real-life cases and projects.