• Interaction Design for Emerging Tech: Generated 40+ wireframes, mock-ups, and interactive prototypes for AR/VR and robotics using Figma, improving upon technology demo strategies and accelerating approval timelines by 50%.

• Strategic Thinking: Championed 3 design thinking workshops, engaging various stakeholders, resulting in 30+ prototypes that addressed complex user challenges and translated business requirements into actionable designs.

• User Flows & Micro-Interactions: Created flows and journey maps to visualize complex processes, integrating micro-animations and interactive elements to enhance user experience, reducing user task completion time by 22%.

• UX/UI Audits: Partnered with a non-profit gallery as part of UX master’s capstone to research, transform, design, and build digital service experiences for 250,000+ visitors, members, and sponsors.

• AI Implementation: Developed 2 interactive voice response systems and chatbots, leveraging natural language processing (NLP) and OpenAI ChatGPT integration, enhancing customer support automation and user satisfaction.

• Conversation Design: Devised and optimized conversational experiences by collaborating with 20+ cross-functional team members—product managers, engineers, voice actors, and speech scientists—to refine the usability of flows.

• Data-Driven Design: Analyzed user interaction data to optimize conversational flows and dashboards, leveraging insights to improve task completion rates by 15% and reduce user drop-offs in interactive voice response (IVR) systems.

• Sustainable Design Research: Investigated energy efficiency and environmental performance of buildings across 2 distinct urban contexts to develop design guidelines and principles for sustainable architecture solutions

• Computational Environmental Analysis: Conducted 30,000+ building performance simulations using Grasshopper environmental modeling software and Python-based visual scripting, optimizing parametric design variables for energy-efficient outcomes

• Interactive Data Visualization: Designed and prototyped a user interface dashboard in Figma within 3 months to translate complex environmental simulation data into accessible visual outputs for public and stakeholder engagement

• Course Instruction: Coordinated 10+ design courses, supporting 150+ students by teaching design software workflows (Adobe Photoshop, Illustrator), computer-aided drafting (AutoCAD), and 3D modeling (Rhino 3D), improving overall student proficiency by 30%

• Technical Skills Training: Delivered 10+ software tutorials and hands-on workshops, enhancing students' drafting, visualization, and parametric design capabilities, resulting in a 25% increase in project quality assessments

• Identified 100+ WCAG accessibility issues in usability, information architecture, and responsive design for remediation with developers and content creators in an agile workflow

• Audited and improved design system components with the UX team to ensure WCAG compliance, identifying and resolving 100+ accessibility issues.

• Enhanced UI component documentation, providing guidelines to developers and content creators to maintain accessibility standards.

• User Analytics: Conducted a systematic review of 1,000+ knowledge base articles using user analytics, streamlining documentation processes and improving user search accuracy, resulting in a 20% reduction in content redundancy

• Accessible Content Development: Updated and standardized web content with accessible HTML and technical writing best practices for 20,000+ university students and staff, ensuring WCAG 2.1 compliance and improving content usability

• Accessibility & Inclusive Design: Resolved 100+ WCAG 2.1 accessibility issues in agile collaboration with developers, going beyond compliance while leveraging screen readers and advanced assistive technologies.

• Editorial Design: Designed 20+ mockups for a journal cover and multi-page layouts using Adobe Photoshop, Illustrator, and InDesign, improving visual consistency and publication quality, resulting in increased reader engagement

• Accessible Digital Publishing: Developed and programmed HTML versions of journal articles aligned with accessibility standards (WCAG 2.1), enhancing readability and ensuring equitable access for 5,000+ online readers.

• Developed skills in visual communication, animation, graphic, motion design, and storytelling

Li, A.