Writing
Work Experience
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Inspired the client to adopt UX design principles through education, collaborating with Product Owner and Business Analyst for requirements gathering.
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Contributed to the development and maintenance of the Design System and documentation.
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Analysed competitors' content and layouts to incorporate industry best practices into our proposal.
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Optimized onboarding 1.0 (web and app) with a focus on KYC/AML/Jumio Liveness, resulting in a 10% increase in user engagement.
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Elevated customer satisfaction through the introduction of an automated workflow for follow-up with accredited investors.
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Pioneered the conceptualization and design of onboarding 2.0 flows.
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Collaborated with the Head of Design to streamline team processes and workflows.
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Orchestrated workshop jams to foster creativity among designers.
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Boosted design efficiency by meticulously organizing and maintaining the design system, resulting in substantial reductions in developmental efforts.