Abeen
Product Manager in UAE, He/Him
About
A data driven individual with over 8 years of experience within the Insurance Domain, specializing in Product Management and Business Analysis. My experiences over the years taught me that managing infrequent products is a difficult affair, however developing strategies and tactics involved in identifying problems and growing these products has been invaluable and highly rewarding.
I am a huge advocate of understanding and solving the end customer problems. My expertise lies in product discovery, market research, data analysis, coupled with detailed product conception, definition, technical analysis, requirements management, solution design, UX/UI facilitation and cross-functional Agile delivery.
Outside of Product development, you would see me polishing my dad jokes much to the dismay of my wife.
Work Experience
✓ Launched two products - Home and Motor. (From the product discovery phase to implementation and creating the product roadmap)
✓ Optimized the onboarding process and created a seamless journey on both mobile and desktop platforms that reduced drop offs by 45% and increased the visitor to lead conversion by 300% over 2 years
✓ Ideated and implemented features across engineering, marketing, design and sales which increased revenue by 20% every quarter, through identification of gaps/pain points of both customers and business
✓ Defined, developed and implemented the metrics that matter to the company for every department to facilitate a data driven culture across hala.
✓ Created the product department from scratch and set the course for process, people and performance.
✓ Lead Business Analyst for a Health & Benefits Insurance Broking software
✓ Initiated, developed and implemented a macro in OUTLOOK to address Data Privacy concerns leading to a 98 percent reduction in data breaches.
✓ Successfully identified operational inefficiencies, developed and implemented 9 programs (VBA Macros and batch scripts) leading to savings in the staffing cost.
✓ Eliminated & upgraded old systems & processes leading to a reduction in Operations headcount by 6 FTE (Full Time Employee).
✓ Spearheaded the creation of a specialized Onboarding department to maximize operational productivity.