Work Experience
Dream Laundry Services
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Researched competitors and conducted user interviews to narrow in on trends and preferences while scheduling services such as dry cleaning.
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Managed and collaborated with two teammates and the client, making schedules, setting deadlines, and being the main point of communication while developing a scheduling platform for Dream Laundry Services.
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Presented design concepts to the team and client, effectively communicating rationale behind decisions and advocating for user-centered approaches.
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Researches and implements process changes to increase sales and morale, including a change in signage that saw a 90% reduction in customer error.
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Applies strong leadership to oversee and improve process flows for up to four baristas at a time to produce high-quality specialty coffee beverages.
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Empathizes with others to provide efficient food and beverage service while creating a positive and uplifting customer experience for hospital staff and community members for which the cafe serves resulting in a 10% sales increase from the prior year.
Volunteering
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Consulted with a focus list of 6 students to set bi-weekly SMART goals regarding attendance, behavior, and social and emotional development to keep students in school
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Provided 45 minutes of weekly tutoring to 10 students, teaching and reviewing math skills so they could be on track to graduate high school, which resulted in all 10 students showing improvement in math grades and iReady test scores.
Education
Provost Scholarship Recipient | Little 500 Cyclist | IUSF Philanthropy Member | AMA Graphic Design Director
Certifications
Completed 1000+ hours of coursework with weekly 1:1 mentorship from an industry professional.
Completed 30+ credits, including a 200+ hour internship, in the field of clinical psychology with a focus on bridging the gap between research and clinical settings to increase public health outcomes.
3.9/4.0 GPA | SADCAT Lab Research Assistant